June 2020

Loadster and PagerDuty

We recently built an integration with another SaaS, and it’s one you’ve probably heard of: PagerDuty. PagerDuty helps teams to quickly notify the right person when there’s an outage. Their “real-time operations platform” ties together signals from many disparate systems, pinpoints issues like outages and unacceptable performance degradations, and makes sure the right person or team gets notified through a variety of channels.

PagerDuty

The Loadster team has been using PagerDuty internally for quite a while now, and let’s just say that if they get wind of any outage or issue, PagerDuty is not shy about notifying you! Their robots repeatedly make phone calls, SMS messages, push notifications, and emails until you know about the problem and acknowledge it. And they respect your team’s on call rotations so the right person knows about the issue ASAP, and also to give anyone who’s not on call a much needed break from responding to issues.

PagerDuty is a perfect complement to Loadster’s Site & API Monitoring feature. Loadster already sends email and SMS notifications when any monitor fails or recovers, but stops short of the phone calls, issue acknowledgement, escalations, and rotations. Why reinvent the wheel, right? If your DevOps team is big enough to benefit from these processes and more aggressive notifications, definitely check out PagerDuty.

Here are a few more links that might be helpful:

And kudos to the integrations team over at PagerDuty. They have been a pleasure to work with and have done a fantastic job making the integration process a breeze.

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